The off-season is an opportunity to take advantage of a drop in activity to address these issues. With the recovery in tourism already underway, you need to prepare for the months ahead!
What is a tech stack?
First of all a small definition: is the set of software or SaaS on which you rely to ensure the operation of your business. A PMS, an emailing tool or an automation service are all technological tools that allow you to be more efficient and better manage your rental business.
A well implemented tech stack streamlines your operations to save you time. It leaves you free to invest your time in areas that add more value and improve your customers' experience, for example.
What does a tech stack consist of?
A tech stack is unique to each company. You need to analyze your needs and the areas of friction in running your business. There's no point in throwing yourself into flashy new services if the investment doesn't align with your needs.
Nevertheless, different areas can be distinguished:
- Communication: the tools that allow you to communicate with your stakeholders (customers, teams, investors, suppliers, etc.).
- Project management: the tools that allow you to plan your tasks and those of your teams.
- Accounting: the tools that allow you to record and manage your accounting operations, but also to make forecasts and analyze the financial health of your company.
- Data: the tools that allow you to monitor and measure the various performance indicators of your business.
Your connected hosting
There are many automation tools available. Start by conducting an audit of your properties to establish a list of needs. Consider browsing your management tool marketplaces to pre-select tools that meet your needs and connect to your ecosystem.
Contactless rental
Contactless rental has gained in popularity since the crisis and many tools are available to facilitate this method of rental. Swikly allows you to secure your deposits online before the arrival of your travelers. It's much easier and less restrictive for your customers than a bank transfer or sending a check by mail!
Your PMS
There are many management tools that offer a wide range of features. Remember to regularly assess your needs and the developments offered by the PMS. The low season is the ideal opportunity to take the time to test new solutions!
We are currently writing a full article that will be released next week. In the meantime, you can read our complete guide to PMS for holiday rentals.
Invest in people
While it's tempting to focus on developing your tech stack, remember that a good tool in the wrong hands will never reach its potential. You need to consider how comfortable your teams are with the tools you already use before choosing new ones. Train your teams and choose less complex tools if you observe difficulties in using them.
Also consider whether your current tools are already being used to the fullest. Some technology tools may seem like THE solution, but it may have already been in your tech stack.
