Seasonal rental, a booming market
Concierge services have emerged since the emergence of holiday rental platforms such as Airbnb, Booking and VRBO: thanks to these new players, owners can entrust the entire management of their rentals to these rental management concierge services such as Welkeys to make life easier. Concierge services range from welcoming tenants to handing over keys and managing linen and cleaning. In short, they manage everything for you!
As soon as you have several rental accommodations, dealing with all aspects of rental management is not an easy task and can quickly become very time consuming.
PMS and Channel Manager
You can automate some of your repetitive tasks with a Property Management System (PMS) or a Channel Manager. These are software packages that allow you to automate the updating of information about your rented properties across all distribution channels, such as Airbnb or Booking, to name the best-known. The concierge takes care of the tenants, the Channel Manager of the publication of your ads, the PMS of the management of your rental activity. You are now rid of a good part of your repetitive tasks. You still have to ask your customers for the deposit when they arrive...
What about bail?
What should I do? Walk around with an Eftpos terminal to collect the deposit? Tell your customers that their €500 deposit cheque will be kept and returned when they leave? And how do you deal with foreign customers who don't have chequebooks? Do you affect the limit on your customers' bank cards? Ask them for a cash deposit? Ask them to make a bank transfer? The tenant is almost certainly starting his first few days of holiday, so what do you do? Asking for a €500 deposit, by whatever means, is always tricky. In any case, it is not an ideal welcome for a first contact.
A long and complex process...
Asking for a deposit from your client to protect your accommodation against any possible damage is almost systematic when you rent out your property. The concierge services face many problems and mainly that of the optimization of management of security deposits that generate logistics manual processing, security of bank data, processing times, management of any disputes, etc.
Simplify your life with Swikly
Swikly was born from this awareness: our service allows you to secure and automate all the processes of taking a deposit without debiting or impacting the credit card limit of the tenant. After the departure of your customers, if you notice any incivilities, you can cash in part or all of the secured deposit via our platform. Swikly is a much simpler and more convenient alternative to cheques which are, moreover, destined to disappear, or the bank card prints which do not correspond to the needs of the concierge services, whether in terms of deadlines, bank security or dispute management.
Automate your bonding
Swikly can be perfectly integrated into your confirmation e-mail dispatches via your Channel Manager or PMS. You can easily connect it to more than 30 management software packages.
Swikly also hasAPI or a module Zapier (available on request) for easy integration. The deposit request email can be sent a few days before your tenants arrive so that they can finalise their booking by depositing their deposit online. Everything is done online, so all you have to do is concentrate on giving your travellers the warmest possible welcome.
Unlike other payment methods, a secure deposit with Swikly does not impact the traveller's card limit. In addition, the validity of the guarantees can be extended to several months. We carry out numerous bank checks: with the 3DSecure code, we make sure that your customer is the official card holder or that the card has not been reported lost or stolen. Swikly is available in a multilingual version, you can send your requests in the language of your customers, be it English, Spanish, German, Italian or Dutch.
Want to test an automation of your online bonding requests with Swikly ?
