Managing payments is a major challenge for care centres. Overdue payments can lead to significant financial losses and complicate administrative management. Fortunately, there are solutions and best practices for reducing unpaid bills and optimising payment management.
1. Adopt an online payment solution :
Using an online payment solution simplifies the payment process for patients. Payments can be made securely and on a deferred basis, reducing the risk of non-payment. For example, platforms such as Swikly offer online deposit solutions that make it easier for healthcare professionals to manage their payments.
2. Set up automatic reminders :
Automatic reminders by email or SMS can help remind patients of their payment obligations. These reminders should be sent at regular intervals to maximise their effectiveness. For example, a first reminder could be sent a week before the due date, followed by a second reminder a few days before. To find out more, please see our article on model dunning letters.
3. Offer flexible payment options:
Offering several payment options, such as credit cards, bank transfers or instalments, can make it easier for patients to pay their bills. By offering payment facilities, you can reduce financial barriers and encourage patients to pay their bills on time.
4. Train staff in payment management :
Well-trained staff can make a big difference in reducing non-payments. Make sure your administrative team is well informed about payment procedures and the tools available. Regular training can help maintain a high level of competence and reduce administrative errors.
5. Use analysis tools to track payments :
Analysis tools can help to monitor payments in real time and identify trends. This enables proactive measures to be taken to reduce non-payment. For example, you can identify patients with a history of non-payment and put in place preventive measures, such as advance payments.
6. Clearly communicate payment policies :
It is essential to clearly communicate your payment policies to patients from the outset. This includes payment terms, deadlines and the consequences of late payment. Clear communication can help set realistic expectations and reduce misunderstandings.
7. Set up a receivables monitoring system :
A receivables monitoring system keeps track of outstanding payments and monitors their progress. This can include automatic reminders, telephone reminders or dunning letters. Proactive monitoring can help to reduce payment delays and improve the recovery rate.
Conclusion: a wide range of levers
By adopting these best practices, care centres can significantly reduce unpaid bills and improve their administrative management. An online payment solution, automatic reminders, flexible payment options, appropriate staff training, analysis tools, clear communication and a receivables monitoring system are all levers for optimising payment management.
By implementing these strategies, you can not only improve your cash flow, but also provide a better experience for your patients.
To find out how Swikly can transform the management of out-of-pocket expenses and excess fees in your healthcare centre, go to our page dedicated to the medical sector.
