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The essentials for getting started with Swikly.
Welcome to the Swikly quick-start guide! Its purpose is to give you all the keys to using Swikly and help you complete your registration.
On your dashboard, click on your account name in the top left-hand corner.
You have an "Account information" category in which you'll need to enter your legal and commercial information, in particular the name of your business: it's the name that will be visible to your customers when you send them the deposit requests.
Tip: optimize the impact of your deposit requests by uploading your logo, which will be displayed in the emails sent to your customers.
Still in your account details, go to the "Legal documents" section.
To comply with banking regulations, you need to download certain documents. The documents differ depending on whether you are an individual, a sole trader, an association or a company.
You will find details of the documents to be provided in our FAQ section here.
You will need to complete the "Payment method" details which you will find in the "Preferences" tab in the bottom left-hand corner.
You'll need a valid bank card to confirm your identity digitally and for monthly billing.
Last step for your registration: go to the tab "Receipt of funds" and enter the bank account to which you will receive your funds in the event of damage.
All bank cards are accepted except American Express, Diners Club International, Visa Electron, systematic authorization debit cards and prepaid bank cards.
You can send your requests directly from your dashboard by clicking on "New request" in the left-hand menu, then, depending on your activity, choose "security deposit swik" or "no-show swik".
A "security deposit swik" helps you protect a property by sending a deposit request online (without debiting or blocking funds on your customers' bank cards).
A "no-show swik" helps you avoid no-shows and guarantee your customers' attendance without charging them in advance by sending an online deposit request.
Deposit amount
This is the maximum amount you can collect in the event of damage.
Email address and phone number
Your customer will receive his deposit request by e-mail and telephone.
Language of communication
6 languages available: English, French, German, Spanish, Italian and Dutch.
Reason for request
This will be the reason that appears in the e-mail received by your customer.
Dates of service
The deposit will automatically expire a few days after the end of the service.
To finish, click on "Create request". And now you've sent in your first Swik request!
You're now ready to get started.
Tip: you can also create a customizable permanent link to enable you to request as many swiks as you need for a fixed amount. You can even integrate it on your website, in your ads, in your automatic e-mails...
To do this, simply go to " Permalinks" in the left-hand menu, then click on "Create a permalink".
The swikly.com website is published by SWIKLY, a simplified joint stock company with a capital of 10,000 euros.
SWIKLY is registered in the Lyon Trade and Companies Register under number RCS 819 514 076
The head office is located in Lyon (France), 92 Cours Lafayette 69003 - Telephone: +33 4 20 88 00 48 - email: contact@swikly.com
Director of publication: Mr. Shaun WOURM, President of SWIKLY - shaun.wourm@swikly.com.
The hosting of the Site has been entrusted to Microsoft Ireland Operations Limited (Microsoft AZURE offer), whose registered office is located at DUBLIN 18 99000 BLACKTHORN ROAD, Ireland, registered in the Trade and Companies Register of "Foreign company n/immat.RCS" under the number 419 423 728, reachable by phone at +353 1850 940 940.
SWIKLY - April 2016 - All rights reserved
The creation of a personal account and the use of the site imply the collection of personal data and the processing of data.
The purpose of this processing is the management of the Swikly smarphone Application, of the Website Services and the activity of the SWIKLY company. This processing of personal data is the subject of a declaration to the CNIL by the Company under the number 1948037.
The following personal data of the user is accessible to any other registered user:
-first name and first letter of a user's name.
The following personal data of the user is accessible to any user who has accepted a Swik of the said user concerned:
-first name, last name and reputation of the user.
Personal data is transferred by the Company to its service providers and subcontractors, in accordance with the aforementioned declaration made to the CNIL. All access to the user's personal data by these subcontractors and service providers is subject to the use of a login and password, with the data also being transmitted via an encrypted link.
No personal data is collected for purposes other than those mentioned above, nor is it passed on to third parties without your consent or used without your knowledge.
In accordance with the law n°78-17 of January 6, 1978 modified, relating to Data processing, the Files and Freedoms, you have a right of access, of modification and suppression of the personal data concerning you (art.34 of the law).
These rights can be exercised with the Data Controller:
Service CNIL, Société SWIKLY - 12 rue de la Barre 69002 LYON, France - contact@swikly.com.
You will find all the information concerning your rights, duties and the protection of personal data on the website of the Commission Nationale de l'Informatique et des Libertés: http://www.cnil.fr
When you visit the Site, a cookie is placed on your computer. The Company uses cookies to enable and facilitate electronic communication, to provide features tailored to the needs of Users. The cookie is used to identify the user at each of his connections, and thus facilitates his access to the Service. The user can refuse cookies when accessing the smarphone Application or by changing the configuration of his browser. This may however alter the functionality of the smarphone Application, which the User accepts.
To report any errors or anomalies on the site:
Webmaster: contact@swikly.com
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It may be placed by the server of the site visited or by a third-party server (advertising agency, web analytics service, etc.). Cookies do not compromise site security.
When you connect to our Site, we may install various cookies on your terminal. The cookies we issue allow us to :
- Maintain the proper functioning of the Site
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- To record and adapt the functionalities of the Site according to your browsing preferences (identification, adapting to the types of devices used)
- manage the acceptance and retention period of cookies
In accordance with regulations, cookies have a maximum lifetime of 13 months.
- Analytics cookies:
They enable us to track the number of visitors to our site and your browsing habits (Google Analytics cookies), and to generate statistical data on site usage. This enables us to improve the Site's performance.
- Cookies placed by our advertising partners :
These cookies enable us to identify your centers of interest, and thus offer you relevant advertising content when you browse other sites.
If you do not authorize these cookies, you will be subject to less targeted advertising.
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While browsing our Site, you may click on the "social networks" buttons to view our Facebook and Youtube profiles. These third-party applications may use cookies to offer you targeted advertising. By clicking on the social network icon, the latter may identify you. If you are connected to the social network while browsing our Site, the sharing buttons allow you to link the content you consult to your user account.
We cannot control the process used by social networks to collect information relating to your browsing on our Site. We therefore invite you to consult their personal data protection policies to find out how they are used and what browsing information they may collect.
- Cookies set by Hotjar
We use Hotjar to better understand our users' needs and optimize the www.swikly.com website.. Hotjar is a technological service that helps us to better understand our users' experience (for example, time spent on a page, links clicked, and more generally browsing habits, etc.). This enables us to improve our service. The data collected by Hotjar through cookies relates to the behavior of users and their devices (in particular the device's IP address captured and stored only in anonymous form), device screen size, device type (unique identifiers), browser information, geographical location (country only), preferred language used to display the website). Hotjar stores this information in a pseudonymous user profile. Neither Hotjar nor Swikly will ever use this information to identify individual users or associate it with other data. For more details, please consult Hotjar's privacy policy.
When you visit our site for the first time, a cookie banner will appear, asking you to consent to or refuse the use of cookies.
In accordance with the French Data Protection Act of January 6, 1978, as amended, and the RGPD, you have the right to access, rectify, oppose, delete and limit information from cookies and other tracers. To do so, please contact contact@swikly.com.